Refund & cancellation policy

Cancellation

Plans are prepaid and do not renew automatically, so there is nothing to cancel: your plan simply ends at the end of the paid period and your account moves to the Free plan. You can keep using the Free plan at no cost.

Refunds

• If you were charged more than once for the same order, or charged for a payment that failed, the extra amount is refunded in full.
• If you request a refund within 7 days of buying a plan or top-up and have not used any credits from that purchase, we will refund it in full.
• Once credits from a purchase have been used, that purchase is not refundable, because AI processing costs are incurred immediately.
• Credits for a generation that fails on our side are returned to your balance automatically.

How to request a refund

Email support@topjecweb.com from your registered email address with your order ID (shown in Credits & billing → Payment history). We reply within 2 working days.

Timelines

Approved refunds are issued to the original payment method through Cashfree Payments and usually reach you within 5–7 working days, depending on your bank.